10 Year Limited Guarantee
TopSleep.co.uk Terms of Guarantee
Your TopSleep® Mattress has a 10 year limited guarantee under the following terms:
Your TopSleep® Mattress will be replaced at your option without charge to you, should it be defective because of faulty workmanship or structural defects during the first five (5) years of the Limited Guarantee (other than specific limitations contained herein).
It is understood that this does not include normal wear and tear of the TopSleep® Mattress Material. It does, however, cover any deterioration of the TopSleep® Mattress Material. If such a defect appears or there is faulty workmanship during the remaining five (5) years of the Limited Guarantee, we will replace the mattress, charging the Purchaser a prorated charge. The prorated charge will be based on the original purchase price – being the price which the Purchaser paid at the time he or she purchased the TopSleep® Mattress, divided by ten (10), being the years of the total Guarantee, multiplied with the number of years you have owned the TopSleep® Mattress before the expiry of the Guarantee.
Any electrical parts are guaranteed for two (2) years for faults in material or workmanship. Five (5) years after the date of purchase of the TopSleep™ Mattress all transportation costs shall be the responsibility of the Purchaser. All guarantees contained herein shall not apply if the TopSleep® Mattress has been physically damaged including burns, cuts or is abnormally soiled or unsanitary. This Guarantee is valid only to the original Purchaser of the TopSleep® Mattress. For help or to report a defect please call TopSleep on 07971 627131